FB88 Frequently Asked Questions

No. Each player is allowed one account only. Duplicate accounts are against our Terms & Conditions and may result in suspension of all related accounts and forfeiture of any balances. If you've accidentally created two accounts or can't access your original one, contact support right away to have it sorted out.

On the Login page, click the "Forgot Password?" link. You'll be guided to reset your password using your registered email address or mobile number. A one-time PIN or reset link will be sent to you. Follow the steps, create a new password, and you're good to go. Make sure your new password is different from the old one and not something easily guessed.

Log in to your account and go to your profile settings. You can update your email address, mobile number, and display preferences there. Some changes — particularly those involving your registered name or identity documents — may require verification before they take effect. This is a standard security measure to protect your account.

Yes. FB88 requires identity verification before processing withdrawals and in certain other account situations. You'll typically need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, or driver's license — along with a selfie for confirmation. The process is secure and your documents are handled with strict confidentiality. Completing KYC early avoids delays when you request your first withdrawal.

FB88 accepts deposits in Philippine Peso (PHP) through local bank transfer, Philippine mobile banking apps, and popular e-wallets such as GCash and Maya. All transactions are processed in PHP so there are no currency conversion fees on your end. The available methods are displayed in your account's cashier section after you log in.

Most deposits are credited instantly or within a few minutes. Occasionally, bank transfers during off-peak hours or on weekends may take slightly longer depending on your bank's processing time. If your deposit hasn't appeared after 30 minutes, check your transaction history and contact support with your reference number so the team can look into it quickly.

Yes, a minimum deposit applies. The exact amount depends on the payment method you choose and is shown clearly in the cashier section before you confirm the transaction. We recommend checking the current limits in your account since these can be updated from time to time. There is no upper cap for standard deposits, though very large transfers may trigger a routine security review.

FB88 does not accept credit cards or cryptocurrency for betting deposits or withdrawals. Supported methods are limited to local Philippine bank transfers, mobile banking, and e-wallets such as GCash and Maya. This keeps transactions straightforward and in PHP without any conversion complications.

Log in to your account and navigate to the cashier or wallet section. Select "Withdraw," choose your preferred method — bank transfer, GCash, or Maya — enter the amount, and confirm. Make sure your withdrawal details match your verified account information. Requests that don't match your KYC records may be held for review.

Processing times vary by method. E-wallet withdrawals via GCash or Maya are generally faster than bank transfers. Bank transfers to major Philippine banks typically complete within one to three business days after approval. Withdrawal requests submitted on weekends or public holidays may be processed on the next working day. You'll receive a notification once your request has been approved and sent.

Common reasons for a declined withdrawal include:

• Identity verification (KYC) not yet completed
• Withdrawal account name doesn't match your registered name
• Active bonus wagering requirements not yet met
• Unusual account activity flagged for review

If your request was declined, check your account notifications for details or contact support. Most issues are resolved quickly once the required information is provided.

FB88 offers a wide range of game categories all accessible from a single account:

• Slot Games — classic slots, video slots, and progressive jackpot titles
• Sports Betting — basketball (PBA, NBA), volleyball, boxing, football, esports, and more
• Fish Games — multiplayer fish shooting games popular with Filipino players
• Live Casino — real dealers for baccarat, blackjack, roulette, and poker streamed in real time

The full game library is available once you log in to your account.

Some slot titles offer a demo or trial mode that lets you explore the game mechanics without wagering real funds. Live casino tables and sports betting markets require a funded account to participate. Check the game lobby after logging in — titles with a free-play option will have that mode available on the game screen.

The Sports section covers a broad range of markets. Philippine-focused sports like PBA basketball, the UAAP, Azkals football, boxing (including events involving Filipino fighters), and local esports competitions are featured alongside international leagues. You'll also find NBA, international football leagues, volleyball tournaments, and major combat sports events. Markets update in real time, and live in-play betting is available on selected matches.

FB88 runs a range of promotions for registered members — these can include welcome offers, reload bonuses, cashback programmes, and seasonal campaigns. The active promotions available to your account are displayed in the Promotions section after you log in. Since offers change regularly, that's the most accurate place to check what's currently available. We don't publish specific percentages or amounts here because the details are subject to change.

Yes, most bonuses have wagering requirements attached — meaning you need to bet the bonus amount a specified number of times before it can be withdrawn as cash. The exact requirements are stated in the terms of each individual promotion. Always read the bonus terms before opting in so you know exactly what's needed. If anything is unclear, support can clarify the conditions for a specific offer.

In most cases, you can opt out of an active bonus through your account settings or by contacting support — but doing so may result in the bonus balance and any winnings generated from it being removed. Check the specific promotion's terms for the cancellation policy. It's always better to review the conditions before claiming rather than after.

FB88 uses SSL encryption on all pages and during every transaction. Your login session is secured, and we support OTP-based two-step verification for an extra layer of protection. Our system monitors for unusual login activity and will flag or temporarily lock an account if something looks off. We strongly recommend enabling two-step verification in your account settings and using a strong, unique password.

Act immediately — change your password right away through the Login page using the "Forgot Password?" option. Then contact FB88 support to report the situation. The team can temporarily freeze your account while the issue is investigated, which prevents any further unauthorised activity. Also check that your registered email and mobile number haven't been changed without your knowledge.

No. FB88 staff will never ask for your password through any channel — not live chat, email, SMS, or social media. If you receive any message claiming to be from FB88 and asking for your login credentials, it is a phishing attempt. Ignore it, do not click any links in it, and report it to support so we're aware of the activity.

Yes. The FB88 app is available for both Android and iOS devices. You can find the download links and installation instructions on the App page. The app gives you access to the full platform — games, sports betting, cashier, and promotions — and supports biometric login on compatible devices for faster sign-in.

No, your existing FB88 account works directly on the app. Just download, install, and sign in with the same username and password you use on the website. Your balance, transaction history, and active promotions are all synced across both platforms automatically.

Start with the basics: check your internet connection and make sure you have the latest version of the app installed. If the issue persists, try clearing the app cache in your phone's settings, then restarting the app. For Android users, make sure your phone allows installations from the FB88 source as outlined on the App page. If none of these steps help, contact support and include your device model and OS version so the team can assist more efficiently.